Frequently Asked Questions For Sticking Accelerator Pedal Recall and Suspension of Sales
- Certain 2009-2010 RAV4,
- Certain 2009-2010 Corolla,
- 2009-2010 Matrix,
- 2005-2010 Avalon,
- Certain 2007-2010 Camry,
- Certain 2010 Highlander,
- 2007-2010 Tundra,
- 2008-2010 Sequoia
In rare instances, there is a possibility that certain accelerator pedal mechanisms may, mechanically stick in a partially depressed position or return slowly to the idle position.
The condition is rare and does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position.
Toyota is confident that all models that contain the potentially sticking pedals have been identified.
Until Toyota has finalized an appropriate remedy to address the potential for sticking accelerator pedals, a sales suspension is necessary.
New cars covered by this recall will not be delivered until a remedy is finalized and then implemented.
Toyota is making every effort to remedy this situation for customers as quickly as possible.
Toyota is reviewing a number of different options, and the company hopes to announce a remedy soon.
The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
Each circumstance may vary, and drivers must use their best judgment, but Toyota recommends taking one of the following actions:
• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.
• If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
• If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel.
Toyota is working quickly to prepare a correction remedy and will issue owner notifications in the future. No action is required at this time unless you feel you are experiencing this condition. If you are experiencing this condition, immediately contact your nearest Toyota Dealer for assistance.
The law requires that the entire universe of new vehicles identified in the recall notice must be included in the stop sale.
Production is being stopped temporarily at five North American production facilities to assess and coordinate activities related to the recall announced on January 21.
If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331.
The Toyota Customer Experience Center hours are:
Mon – Fri, 5:00 am – 6:00 pm PST
Sat, 7:00 am – 4:00 pm PST