TOYOTA IS CONFIDENT AND SAYS RECALL SOLUTIONS GOING WELL

Written by gary on February 10th, 2010
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Toyota is Confident in Recall Soutions and reports that the repair campaign is going well at the Dealer level.
 
Toyota’s recall for Prius brakes is in response to some Prius and Lexus HS250 owners experiencing inconsistent brake feel on rough road surfaces such as potholes.
 
This recall will allow dealers to perform a anti-lock brake software update on cars sold prior to the running production change made recently … and Toyota Dealers have already started this process. Toyota will begin mailing notification letters to Prius owners this week and HS250 owners within the next few weeks.
 
Toyota engineers have developed a solution to eliminate the sticking accelerator pedal on affected models.  Toyota states they have complete confidence in the solution.
 
The solution is …
• effective,
• simple,
• and lasts the life of the vehicle. 
 
All Toyota dealers nationwide … have received the parts, tools and training they need … and have begun repairing the vehicles involved.
The repair can be completed at Toyota dealerships in about 30 minutes … depending on the dealers’ work flow.
 
Toyota officials state that the most important thing now … is to fix the cars already on the road.
We’re doing everything we can to make this as trouble-free as possible … and will work day and night with our dealers to make this happen.
 
If a customer experiences any issues with their accelerator pedal … we’re asking them to please contact their dealer immediately, officials say.
 
Toyota Dealers are the best dealers in the country… and they’re proving it by providing extraordinary service and care for the customers.
Dealers nationwide are going the extra mile for Customer Service…Some are staying open 24 hours a day … seven days a week … and a few are even using remote facilities dedicated to repairing vehicles. These efforts are paying off. In only a few days … dealers have reinforced the accelerator pedal on more than 220,000 vehicles …and are now running at a pace of more than 50,000 units a day. 
 
Toyota stands behind Owners and their vehicles. Some customers are very concerned, some customers are upset…both reactions are understandable.
However … what’s been most surprising according to company officials, is the amount of support being received from so many owners.
 
They’ve put their trust and faith in Toyota … and we’re doing everything in our power …to prove to them …that their trust has not been misplaced, Toyota says…
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