This is an article of interest about a young lady who bought a 2007 Toyota Camry with Gen 5 in-dash navigation 3 years ago from the Toyota Dealership and experienced trouble with the navigation unit as soon as the warranty expired.
She was excited about adding the In-Dash Gen 5 navigation package which included an upgraded stereo, satellite radio, and GPS touchscreen navigation. This Navigation upgrade by Denso is very nice and added $2,000 to the price of the vehicle at the time. The touchscreen for this unit works great and the built-in navigation is extremely convenient to always have in the car (versus putting up and taking down a hand-held GPS each time you get into the car).
Unfortunately a few months after the 3 year warranty expired on the car, the touchscreen display went out. All the functionality appeared to work, but the display was so dim that you could only tell it was on by shining a flashlight at it. So to the dealer it went for a repair estimate. The Toyota dealer after assessing the unit announced that it could not be repaired and should be replaced. Cost to replace a radio unit that cost $2,000 3 years ago…..$3,000 dollars. So apparently in 3 years, the price of this technology went up 50%. The dealer was supposed to charge labor for looking at it but the Dealer rep was so shocked himself by the price that he waived the fee. Good Customer Relations move by the dealer.
It was hard to stomach this recommendation since it seemed that everything worked on the device except for the display. Pity to toss all those fancy electronics because of a failing LCD screen. After copious searching on the internet for others with similar problems who might have suggestions for repair, a recommendation from a forum suggested a company out of California that repairs these units.
The company is Hi-Tech Electronic Services out of Van Nuys, CA. Through E-mail contact with the company they said that they could fix it and would give a free official estimate once they received the unit (though a rough estimate was given via e-mail). After removing the radio (one of the easiest cars for removing a radio), and $30 of UPS shipping later they had it at their shop.
They examined the unit, repaired the 3 parts that had gone bad, and shipped it back all within a week for $585 total including return shipping. So a new replacement unit is $3,000 from Toyota, repair of existing unit, $585… A much, much better deal. They only offer a 90 day warranty on their repairs, but that is to be expected with electronic repairs in general. Overall a wonderful experience is reported. The unit was reinstalled into the car and it has been working great ever since.
You may want to check into this company Hi-Tech Electronic Services if you experience any kind of in-dash navigation unit trouble that requires repair.