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BALL IN TOYOTA’S COURT FOR NEW MODEL MOMENTUM

Friday, February 11th, 2011
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Ball In Toyota's Court For New Model Momentum

Even though a federal study finds no evidence that electronic defects account for sudden acceleration in its vehicles, Toyota faces major hurdles restoring its image and market share. A host of new and revamped planned product introductions places the ball in Toyota’s court for revitalized Momentum.

“Customers are walking away with the perception that even though a Toyota is well built, they don’t see it as the next step in design, styling and innovative features,” said Alexander Edwards of Strategic Vision Inc., an automotive research and marketing consulting firm.

That’s a pretty strong customer perception statement and for the first time in years, Ford and Chevrolet brands are eating into Toyota market share and  in some cases, outselling Toyotas.

One example buyer who purchased an SUV last month rejected Toyota after test-driving several makes and models.

“I liked the people at Toyota the best, but the cars lagged a bit, both in styling and acceleration,” the buyer said. She also liked the interior of the SUV she purchased better.

Toyota’s share of the U.S. auto market fell to 15.2 percent last year from 17 percent in 2009. Continued momentum was of course hampered by the recall of millions of vehicles, the record payment of nearly $50 million in federal fines for failing to promptly inform regulators of defects in its vehicles and delaying recalls, and the endless government hearings. It was the only major automaker to log a sales decrease from 2009.

The company is responding with a flood of new products including a new Prius Wagon and new Camry and will launch a new advertising campaign this month that reminds consumers that it remains the top retail car brand in America, a Toyota Management spokesperson said, adding, “You are now going to see a relentless focus on our product.”

TOYOTA LIKE A BOOMERANG COMES BACK AROUND

Friday, January 21st, 2011
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Toyota is a world class Boomerang! For all the costs of litigation, investigations, fines and blows to its image, Toyota, still the No. 1-selling automaker worldwide emerged inboomerang remarkably stable condition, asserting that it’s poised to gain back at least some of the ground it lost in the U.S., its most important market.

“Once you go through something like this there’s a new energy,” said a Toyota spokesman. “It’s made us stronger. We’re not arrogant, we’re making sure we’re listening to all our customers.”

While U.S. light-vehicle sales grew by 11.1 percent, a year of recovery, Toyota’s sales slipped 0.4 percent for the year, resulting in a loss of 1.8 points of market share to 15.2 percent. The decline knocked the company to third place from second, behind a resurgent Ford Motor Co. and the market leader, General Motors.

Toyota’s poor results are mitigated by two facts: First, the automaker virtually stopped selling vehicles for four weeks early in the year, due to regulatory pressure and hyper-cautious worry that some of its cars might be unsafe. Allegations that an electronic glitch in Toyota’s acceleration system were causing a malfunction so far have proved unfounded.

Second, only about 8 percent of Toyota’s sales went to rental and other fleets last year, compared with roughly 30 percent for domestic competitors — implying that Toyota remains less willing than some of its competitors to discount vehicles to gain share.

Toyota’s long track record of top safety ratings created what the authors of the survey called “brand insulation effect” that shielded the company from hostility among owners of the company’s products. Toyota owners tended to believe more than owners of non-Toyota vehicles that the company handled the recall well and that the sudden unintended acceleration uproar was an outlier.

Consumer Reports Fall 2010 rankings of the most reliable vehicles included 17 Toyota models,  the most of any automaker. In December, the magazine put five Toyotas on its list of vehicles likely to last beyond 200,000 miles; no other manufacturer had more than one vehicle on the list.

In the last three months Toyota shares have gained 14.5 percent, compared with 12.5 percent for the Nikkei index.

Despite the safety uproar, Toyota’s midsize Camry sedan remained the No. 1-selling passenger car in the U.S., outpacing Honda Accord, Nissan Altima and Ford Fusion.

Toyota has expansion plans for its Prius nameplate, which the company believes will surpass Camry as its biggest in the U.S. by the end of the decade. More and more of its vehicles will get Prius’s gas-electric hybrid powertrain, which tends to save gasoline. The company reveals its Prius initiative in more detail at the North American International Auto Show this week.

We’d say any competitor that suspects Toyota is a company in decline based on its performance last year could be in for a rude shock, especially if the U.S. economy continues to gain strength and shoppers buy more new vehicles in 2011 for a second straight year